Frequently Asked Questions
Laundromat
What are your hours?
We are open from 7 a.m. to 10 p.m., 7 days a week, 365 days a year. The last load is at 9 p.m.
Are you attended?
There is always someone on hand if you have questions or need assistance.
Are you a coin or credit card laundromat?
Our washers and dryers start up with the Laundroworks laundry card.
Do you have large machines?
Yes, we have machines as large as 8 loads that can handle any king-sized comforters and beyond!
Do you have Wi-Fi?
Yes, we do. Feel free to play games on your phone or get some work done on your laptop.
Do you have any type of loyalty plan?
Yes, we do! Ask one of our attendants for more information.
Are there any places to eat nearby?
We are located near a Taco Bell, a Sonic Drive-in, Taco Miendo and The Original Pancake House.
Wash & Fold
What are your wash and fold hours?
You can drop off your laundry any time during operating hours.
Do you charge for spotting or treating stains on your wash and fold?
Spotting and stain treatment are free. Please let us know when you drop your laundry off.
What types of payments do you accept?
We accept cash, debit and credit cards.
What products do you use when you wash my clothes?
We use only premium laundry products such as Tide, OxiClean, Downy ECOS, Clorox and Bounce when we launder your clothes.
Is there a minimum order?
There is a $28 minimum for wash and fold orders.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
Most wash and fold is scheduled for the next day, but you can request same-day for a little more money.
Pickup & Delivery
When is pickup and delivery available?
Pickup and delivery is available seven days a week.
What is the turnaround time for pickup & delivery?
Your clean laundry will be returned to you the next day.
Do you serve my area?
We have a list of service areas but call us if you are nearby.
Do I have to be home when you pick up or deliver my clothes?
No, just let us know where we can pick up and/or deliver your clothes. Leave your clothes outside of your porch, backdoor or in a secure place for example, and we will take care of them for you.
What happens when I do not have laundry available during my scheduled pickup time?
Our delivery driver has a very specific daily route. If there is no laundry for the driver to collect at the time of the scheduled pickup, we will have to charge a $10 missed trip charge. Please contact us at least 4 hours in advance to inform us to cancel or reschedule.
Do you fold or hang my clothes?
If you don't specify, we neatly fold all of your laundry. However, you can request some items be hung up and we will do so for free.
How do I schedule a pickup?
It is easy. Click on the "Schedule a Pickup" button and input your information. It usually takes less than two minutes.
When I schedule an order, how will I be billed?
Like other online services we ask for your credit card information when you place your order. Your card will not be charged until your order is completed.
What if I like my laundry done a certain way?
When you place your order, there is a section called "Preferences". You can let us know there if you have any specific laundry instructions.
Is there a contract or long term commitment?
No there is not, you can cancel at any time. Because we know that as long as we continue to offer you exceptional service you will stay with us.
What if I have large bedding items? Are they charged by the pound?
Items like comforters and bedspreads are charged individually. You can see those prices on our pricing page.
What should I put my laundry in?
We recommend putting your laundry in a laundry bag or a trash bag that can be cinched closed.
I missed my pickup day, is there a missed pickup fee?
We have put in place email and text reminders to help you remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed laundry pickup fee to cover driver costs.
Can I put my service on hold when I leave town?
Yes, you can. Just access your account and place your service on hold until you return.